FAQ's

1) Do you have any retail stores?  LIV & Company is offered exclusively online at shoplivandco.com.  We offer a personalized boutique shopping experience and are available 6 days a week (Mon - Sat) to assist customers through chat and live video.  

2) Where are orders shipped from and how long does it take?  Our warehouse and studio are located in Carpinteria, CA.  Orders are shipped within 24 hours via USPS or UPS, and normally take 3-5 business days to deliver.  

3) How do I determine the best fit for myself and/or my child?  Our apparel products are true to size for women and true to age for children.  If you are still unsure, please contact us and provide the style(s) you'd like to order.  We will then work closely with you to find the best fit. 

4) I would like personal shopping; how can I start?  You can contact us via chat at the bottom right corner of our website, or video chat on any product page. We have a dedicated team of associates who can assist you at any time! 

Also when placing an order through our website, you can click the box for SMS messaging at checkout.  By doing so, you will sign up for free unlimited personal shopping that is normally valued at $10 a month.  

5) Can I try a few pieces and return/exchange if they do not fit or suit my interest?  Yes absolutely!  For just $1.98, you can request a prepaid return shipping label for an exchange or store credit.  Please note this step must be done when you place your order.  When placing the first item to your cart, you will have the option to add $1.98 to your total order, which gives you credit towards one free return or exchange.  The returns/exchange process is user friendly; however we are happy to assist if you need.

If you have any further questions or comments, please fill out the form below.  Thank you!