Returns & Claims
To start a return or claim, please read the FAQ's below first. Once you agree to these terms and conditions for returns, please visit our return center here.
FAQ's
1) How can I learn more about or start the return/claims process?
For just $1.98, you can request a prepaid return shipping label for an exchange or store credit. Shipping package protection costs an additional 1% of your order total. This option must be selected at checkout when adding your first item to the cart, giving you credit towards one free return or exchange, plus one claim for damaged or lost packages.
2) What if I don’t purchase the prepaid return shipping option or want a full refund?
If you opt out, you can still process a return later through our portal. However, you will be responsible for return shipping costs and must create your own return label. The final shipping cost depends on the items, weight, and destination.
3) What are your return rules and conditions?
Returns must be started within 1 day of delivery. Items must be unworn, unwashed, with all tags and labels attached, and in the same condition as when received. Intimates, swimwear and items marked final sale are not eligible for return.
Please return items neatly folded (as you received them) in the original or a clear poly bag. Do not roll, jam, or over-fold the packaging.
If items are returned wrinkled or mishandled, we will only issue store credit. If items are returned with minor stains, we will charge a fee of 20% of the damaged item's cost. If items are returned with tears or major stains, we will only issue a refund for the cost of shipping.
4) How do I submit a claim for a lost package?
Visit our returns portal, enter your order number and zip code, and follow the instructions to submit a claim.
5) How do I submit a claim for damaged products?
Visit our returns portal, enter your order number and zip code, and upload clear photos of the damage with your return request. Upon approval, we will provide a prepaid shipping label.
If you have any further questions or concerns, please fill out the contact form below.